Hook Care Home

Care Philosophy Page

Old Raven House has extremely high standards. Old Raven House had four consecutive inspections from the Commission for Social Care Inspection without any recommendations or requirements. We received the highest score for our restaurant, support of personnel and for running the home in the best interests of the residents. To underscore our commitment to staff and therefore to client services we hold ‘the investors in people’ award.

When you arrive at Old Raven House you can expect to be enveloped in a warm and welcoming atmosphere where your needs and comfort are our first priority. We take great care to ensure that we understand your needs whatever they may be. You are assigned a key worker who will build a special relationship with you and therefore monitor how successfully we are meeting those needs. The manager’s door is always open to go in to have a chat or voice any concern you or your family may have.

We are confident that our Quality Assurance programme is followed to the letter. Regular ‘Resident’s forums’ are held where residents can voice their opinions on all aspects of their care and support. In respecting their choices we encourage them to be as independent as possible, which is why we call ourselves a care hotel. This is all formally documented and forms are completed in confidence by each resident to evaluate and ensure improvement in all areas.

ADMISSIONS PROCEDURE
Prospective residents will be invited to visit and meet the staff in order to assess the facilities and suitability of Old Raven House before moving in on a one month trial basis.

New residents will be admitted on the basis of a full assessment undertaken by our experienced assessors, to which the resident, his/her representative and relevant professionals have been party.

For individuals referred through Social and Health Care, the summary of their existing assessment and Care plan will be taken into careful consideration.

Admission assessment will include: personal care & well-being, diet & weight including dietary preferences, sight, hearing and communication, oral health, foot care, mobility and dexterity, history of falls, continence, medication use, mental state and cognition, social interests, hobbies, religious & cultural needs, personal safety & risks, and family involvement. From the Admission procedure, a Plan of Care for Daily Living will be prepared, which will form the basis of the care to be provided, and will also provide a yardstick for measuring whether appropriate care is being delivered.

Terms of Business - The Care Quality Commission (CQC) is the independent regulator of all health and adult social care in England and was set up on the 1st April 2009. Their aim is to make sure better care is provided for everyone, whether that’s in hospital, in care homes, in people’s own homes, or elsewhere. The CQC regulates our business and we are obliged to give you this Statement of Purpose. Use this information to decide if our services are right for you.