As part of Old Raven House Care Hotel, my staff and I hope this site gives you and your relatives some useful information about life in the Old Raven House Care Hotel. It has been designed to give as much detail as possible.
It is our aim to offer all our residents continued happiness and comfort. We think this can be best achieved if you view the Care Home as your own home and not just a place to be looked after and that both you and your relatives take an active part in the planning and decision that affect your individual needs.
We hopefully will all grow older gracefully and in the best of health. However, if we do enter into care it is of paramount importance to retain one's dignity and as much independence as is possible subject to an individual's health and mobility.
This, above all, is the key to the happiness that we try to engender within the Old Raven House Care Hotel and it is our aim to be able to serve you and your relatives best interests throughout your time with us.
Q. Is the Care Home Registered?
A. Yes, the Home is registered with the Care Quality Commission to care for 36 residents and is managed by Anne Turner our Registered Manager with considerable years of experience.
Q. Can we see any documentation as to the Home and Care standards?
A. Yes, the Home's Care Quality Commission Reports can be found on display both at the Care Hotel and by clicking on the following underlined link:
our latest inspection report
Q. What happens before I come into the Home?
A. Prior to admission, the Manager, or a senior member of the management team will make an appointment to visit you at home or in hospital. This allows us to carry out an assessment of your care needs. Although you may need some help in caring for yourself, we hope you will continue to undertake those daily tasks you are currently able to do. Your "personal carer", will be professionally qualified, and will help to plan a programme of individual care to ensure you get the help you need.
Q. Can I have a lie in if I feel like it?
A. Of course you can. You can simply request breakfast at a later time.
Q. Will I have a Care Plan?
A. A Care Plan will be tailored to meet your individual needs. You can be closely involved with this if you wish. It will be reviewed on a regular basis. A copy of the Care Plan can be obtained from your Named Nurse as required.
Q. Can my family and grandchildren visit me?
A. Yes, most residents in our Home remain in close touch with their family. We think this is very important, and as well as calling to see you, we would like them to become involved in the life of the Home. Visitors, including, children and grandchildren are most welcome in the Home at any time. You can name a day to have meals with your loved ones.
Q. Can I bring my own items of furniture?
A. Yes, as long as the items are able to fit practically within your bedroom and meet the fire safety regulations.
Q. What if I need to see a Dentist or the Optician?
A. We have a visiting Dentist and Optician who will call whenever needed.
Q. What would happen if the Old Raven House Care Home were to close?
A. In the unlikely event of this happening, we would inform the Care Quality Commission and contact the Social Work Department to arrange alternative accommodation. Residents and their families or advocates would be kept fully informed and involved at all stages of this process.
Q. Can I have a pet?
A.. This would be possible but of course dependant on the care needs of the pet, but we would consider it.
Q. What is the continuity and level of staffing like in the Home?
A. We are very fortunate that our staff remain loyal and committed to the Old Raven House Care Hotel and have therefore remained in continuous service for quite some time. Staffing levels are always set to ensure that staff have sufficient time to care for the Residents needs. We do not emply any tempory agency staff.
Q. What arrangements, if any, are made to cater for religious requirements?
A. The Old Raven House Care Hotel accepts and respects all religious denominations. We have links to most of the local Church and religious organisations and your own Minister, Priest is welcome to visit you at any time. Families or friends are welcome to take you to organised services. We have a monthly communion service, held in the Home.
Q. Who will look after my medicines?
A. All medicines prescribed by a Doctor are stored in secured medicine cabinets and are dispensed at the prescribed times by the manager or deputy on duty. However, should you prefer, and are able to look after your own medicines, this can be arranged.
Q. Does the Home have a formal contract stating terms of Residency?
A. Yes, we have a full and comprehensive contract that has been compiled in accordance with the Office of Fair Trading guidelines to ensure ease of use. See link button below:
Q. Do you accept residents who suffer from dementia?
A. Yes. Some of our residents within the Old Raven House Care Hotel have dementia and the staff has the requisite skills to care for them.
Q. Can you tell me how to find other homes?
A. Yes, you can go to the Care Quality Commission's site by clicking on the following underlined link:
care commissions website
Q. What is an Advanced Directive and do I need one?
A. Advance directives (also known as living wills) allow you to outline the treatment and care you would like in the future, when you may not be able to communicate your wishes. It is your choice to have one. You can set up an advance directive through a solicitor, or you can fill in a prepared form. The Old Raven House Care Home's staff will be there to assist you. We would recommend that you involve your doctor in writing your advance directive as he will be able help you go through the issues involved. Also, speak to your close friends or relatives about your advance directive. Involving them will help them understand your wishes. An advance directive should be reviewed regularly to ensure it is up to date. |
